Shipping informations
Delivery Times:
When you place an order in our store, it is shipped within 24 to 48 hours by our teams.
It is important to note that shipping refers to the departure of your items from our suppliers' warehouses and their handover to the carrier, not the delivery, which can take between 7 to 14 business days. If you are outside of Europe, please allow a few extra days to receive your item. Even though 95% of our packages are delivered within 10 days, delivery can take up to 3 to 5 weeks in case of force majeure (exceptional events, stock shortages due to the popularity of certain products, weather conditions, etc.).
If the time seems long, don’t worry; you can track the progress of your order on the ORDER TRACKING page.
Important Clarifications:
When you place an order with different products, it is possible that several of our suppliers will be involved. Additionally, to avoid high shipping costs due to excessive weight, the different items in the same order may be shipped separately.
Therefore, it is perfectly normal for you to receive your items individually and at different times.
Do you have a question?
If you have any questions, you can contact us by email at: lunaxir25@gmail.com
When you place an order in our store, it is shipped within 24 to 48 hours by our teams.
It is important to note that shipping refers to the departure of your items from our suppliers' warehouses and their handover to the carrier, not the delivery, which can take between 7 to 14 business days. If you are outside of Europe, please allow a few extra days to receive your item. Even though 95% of our packages are delivered within 10 days, delivery can take up to 3 to 5 weeks in case of force majeure (exceptional events, stock shortages due to the popularity of certain products, weather conditions, etc.).
If the time seems long, don’t worry; you can track the progress of your order on the ORDER TRACKING page.
Important Clarifications:
When you place an order with different products, it is possible that several of our suppliers will be involved. Additionally, to avoid high shipping costs due to excessive weight, the different items in the same order may be shipped separately.
Therefore, it is perfectly normal for you to receive your items individually and at different times.
Do you have a question?
If you have any questions, you can contact us by email at: lunaxir25@gmail.com