Terms and Conditions of Sale
Preamble / Seller Identity / Access to Professional and Commercial Rules (if applicable)
The preamble reminds the objective of the general terms of sale. It also notes that certain products sold on the site are subject to special sales conditions. The preamble provides information on the professional and commercial rules that the seller may adhere to.
These terms indicate the following information:
Means of reproduction and archiving of these terms
Legal notices of the LUNAXIR site
General conditions of use of the LUNAXIR site
Essential characteristics of the goods offered
Different steps to follow for concluding the online contract
Technical means of identifying and correcting errors made during data entry
Proposed languages
Archiving and access conditions for the contract
Means to consult the professional and commercial rules the seller intends to adhere to
Legal and contractual guarantees
Delivery times, costs, and modalities
Delivery tracking and costs of remote communication techniques
Price
Payment methods and security measures
Details on exercising the right of withdrawal
Duration of the contract and validity of the price.
Last updated on 11/23/2024
is a service provided by LUNAXIR
Email:
It is specified that these conditions exclusively govern sales through the LUNAXIR site. These terms apply to all orders you place on this site. LUNAXIR is not the manufacturer of the goods sold. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. However, LUNAXIR is committed to quality and current manufacturing standards. If the product and/or characteristics do not match what the customer received, we invite you to visit our refund policy on the LUNAXIR site. The general terms are presented in English.
Section 1 - Steps to Follow for Concluding the Online Contract
Order
On the Internet LUNAXIR, you make your selection by browsing the pages of our site. Your selections are added to your cart when you click "Add to Cart." At any time during your navigation on our site, you can validate your order by clicking "Payment."
Contract Validation
When you click "Payment," a confirmation message appears. It summarizes all the products and options selected. On this page, you can either update your cart by modifying quantities and/or removing items or proceed by checking the boxes: "I accept the GTC" and "Secure Payment."
You must verify in this order form all the information provided, especially all elements necessary for delivery (delivery address, access code, phone numbers...). The prior collection of the user's identification elements (first name, last name, email address, banking details...) facilitates the contract conclusion steps. The customer can save their details by checking the box "Save my details for next time."
If you do not need to modify the form and want to proceed with your order, you must click "Continue to Shipping Method."
To proceed with your order, you must finally click "Continue to Payment Method" and then "Place my Order."
After payment on our secure server (see "payment"), a receipt appears. It confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.
In case of risk related to product availability, we reserve the right to refuse an order of the same product above a certain quantity (greater than 100).
Technical Means of Identifying and Correcting Errors
You can identify and correct errors made during data entry at any time. If you notice an error after concluding the contract, you must contact us.
Section 2 - Archiving and Access Conditions for the Contract
We will archive contracts, order confirmations, and invoices on a reliable and durable medium. You have the right to access these documents for orders of an amount equal to or greater than €120.
Section 3 - Legal and Contractual Guarantees
Legal Guarantees
In accordance with current legal provisions regarding compliance of goods with the contract, concerning hidden defects (available in Appendix 1 of these conditions), we will refund, repair, or exchange any product that appears defective, damaged, or not corresponding to your order.
We will also refund the full return costs upon simple presentation of supporting documents (photo, video, etc.). If applicable, we invite you to read our Refund Policy.
Liability
We do everything possible to satisfy you. We are responsible for the proper execution of these general conditions. However, our liability cannot be engaged due to fortuitous events, acts of God, unforeseeable and insurmountable acts of a third party in the contract, or non-compliance of the product with foreign legislation in case of delivery to a country other than France.
Section 4 - Delivery Times, Costs, and Modalities
Delivery Methods
We will deliver products to the address indicated in the order form.
Delivery Times
We will deliver no later than the date indicated in the confirmation message of your order (17 to 21 business days).
In case of delivery delay, we will inform you by email as soon as possible and propose a new date.
In case of unavailability of the ordered product, we will inform you as soon as possible and propose a product of equivalent quality or price.
Delivery Costs
Delivery costs vary depending on the products.
Delivery Tracking
You can contact us by email for any questions regarding your delivery.
However, we remind you that we offer the "Order Notification" service, which provides real-time notifications regarding the status and progress of your order (on average, 1 notification every 2 days).
Section 5 - Price
The prices of our products are indicated in dollars including VAT.
You should also check the possibilities of importing or using the products you order in the destination country.
Section 6 - Payment Methods and Security Measures
We only charge your payment at the time of shipment. Therefore, you can freely cancel your order as long as it has not been handed over to our carrier for shipment. Once your order is handed over for shipment, an email will inform you that we will charge you.
However, it may sometimes happen that payment is charged at the conclusion of the contract.
Payment Methods
You have several payment methods available for purchasing on www.lunaxir.myshopify.com:
By credit cards: Visa, MasterCard, American Express, other blue cards:
Payment is made via the secure banking servers of our partners STRIPE. This means that no banking information regarding you passes through our site.
Payment by credit card is therefore perfectly secure; your order will be registered and validated as soon as payment is accepted by the bank you have chosen.
Security
Payments via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers.
Section 7 - Satisfaction Guaranteed or Money Back: Terms for Exercising the Right of Withdrawal
In accordance with legal provisions, within 14 days of receiving your product, you can exercise your right of withdrawal. You do not need to provide a reason or pay a penalty. Except for return shipping costs, which remain your responsibility, we will refund you the total amount paid within 30 days following your withdrawal. Upon our proposal, you may also choose another refund method.
According to legal provisions, the right of withdrawal cannot be exercised for custom-made products, according to the consumer's specific specifications, or for unsealed audio, video, or software recordings.
Section 8 - Contract Duration and Price Validity
Products remain the property of www.lunaxir.myshopify.com until full payment is received by PayPal or Stripe.
Our price offers are only valid within the double limit of the duration of the offer concerned and the available stocks.
Our offers for goods and prices are valid if they appear online on the site on the day of the order.
Section 9 - Applicable Law / Competent Jurisdiction
These terms are subject to French law.
In case of dispute regarding the substance or form, French courts will be the only competent authorities.
Section 10 - Contact Us / After-Sales Service
If you wish to contact us, our customer service is available at the following address: www.lunaxir.myshopify.com.
Section 11 - Personal Information
We collect your personal information for managing your orders and tracking our business relationships.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify, and oppose your personal data. You just need to write to us online at Customer Service, providing your first name, last name, email address, address, and if possible your customer reference. (See "Privacy Policy").
Section 12 - Supplier & Owner Agreement
a. The supplier and the owner of the online store are each referred to as a "party" or both as "parties."
b. The supplier manufactures and provides various products.
c. The owner of the online store operates one or more websites that facilitate the search, purchase, and payment of various products from different suppliers.
d. The parties wish to establish a direct delivery cooperation, which is a retail delivery method in which the owner of the online store does not keep goods in stock but directly transfers customer orders and shipping details to the supplier, who then ships the goods directly to the end customer.
The owner of the online store will act as an intermediary in this activity, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. The owner of the online store will not receive the products or import them, merely informing the supplier of the purchase orders that have been made.
f. Additionally, the owner of the online store acts as a representative of the end customers and will therefore be the main point of contact for them: The owner of the online store will make the payment on behalf of the end customer and handle the returns of products purchased on behalf of the end customers.
Appendix 1: Provisions of the Consumer Code Regarding the Legal Guarantee of Conformity
Article L211-4
The seller is obliged to deliver goods that conform to the contract and is responsible for the defects of conformity existing at the time of delivery.
They are also responsible for defects of conformity resulting from packaging, assembly instructions, or installation when these were the seller's responsibility.
Article L211-5
To be compliant with the contract, the goods must:
1° Be suitable for the usual expected use of similar goods and, where applicable:
Correspond to the description given by the seller and possess the qualities presented to the buyer in the form of a sample or model;
Present the qualities that a buyer can legitimately expect in light of public declarations made by the seller, the producer, or their representative, particularly in advertising or labeling;
2° Or present the characteristics defined by mutual agreement of the parties or be suitable for any special use sought by the buyer, communicated to the seller and accepted by them.
Article L211-6
The seller is not bound by public declarations of the producer or their representative if it is established that they were not aware of them and could not reasonably have known them.
Article L211-7
Defects of conformity that appear within six months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
The seller can contest this presumption if it is not compatible with the nature of the goods or the alleged defect of conformity.
Article L211-8
The buyer has the right to demand conformity of the goods to the contract. However, they cannot contest conformity by invoking a defect that they were aware of or could not ignore when they contracted. The same applies when the defect originates from materials they supplied themselves.
Article L211-9
In the case of a defect of conformity, the buyer may choose between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice results in a manifestly disproportionate cost compared to the other option, considering the value of the goods or the importance of the defect. They are then obliged to proceed, unless impossible, according to the option not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and be refunded the price or keep the goods and receive a portion of the price back.
The same option is available to them:
1° If the solution requested, proposed, or agreed upon according to Article L. 211-9 cannot be implemented within one month following the buyer's claim;
2° Or if this solution cannot be implemented without significant inconvenience to them considering the nature of the goods and the use they seek.
The sale cannot be resolved if the defect of conformity is minor.
Article L211-11
The application of the provisions of Articles L. 211-9 and L. 211-10 occurs at no cost to the buyer.
These same provisions do not prevent the allocation of damages.
Article L211-12
The action resulting from a defect of conformity is prescribed by two years from the delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from hidden defects as provided in Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extracontractual nature recognized by law.
Article L211-14
The recourse action can be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code Regarding the Guarantee Against Hidden Defects
Article 1641
The seller is liable for hidden defects in the sold item that render it unsuitable for the intended use or that diminish its use to such an extent that the buyer would not have purchased it, or would only have paid a lower price, had they known.
Article 1642
The seller is not liable for obvious defects that the buyer could have discovered themselves.
Article 1642-1
The seller of a building to be constructed cannot be released from liability, either before acceptance of the works or before the expiration of a month after the buyer takes possession, for construction defects or obvious non-conformities.
There will be no resolution of the contract or price reduction if the seller agrees to repair.
Article 1643
The seller is liable for hidden defects, even if they were unaware of them, unless they stipulated that they would not be obligated to provide any guarantee.
Article 1644
In the cases of Articles 1641 and 1643, the buyer has the choice to return the item and be refunded the price, or to keep the item and receive a portion of the price, as determined by experts.
Article 1645
If the seller knew of the defects of the item, they are liable, in addition to refunding the price received, for all damages to the buyer.
Article 1646
If the seller was unaware of the defects of the item, they will only be obliged to refund the price and reimburse the buyer for costs incurred by the sale.
Article 1646-1
The seller of a building to be constructed is liable, from the acceptance of the works, for obligations that architects, contractors, and other persons bound to the project owner by a works contract are themselves bound by under Articles 1792, 1792-1, 1792-2, and 1792-3 of this code.
These guarantees benefit the successive owners of the building.
There will be no resolution of the sale or reduction of the price if the seller undertakes to repair damages defined in Articles 1792, 1792-1, and 1792-2 of this code and to assume the guarantee provided for in Article 1792-3.
Article 1647
If the item with defects perishes due to its poor quality, the loss is on the seller, who will be liable to refund the price and any other compensation explained in the previous two articles.
However, loss due to a fortuitous event will be for the account of the buyer.
Article 1648
The action resulting from hidden defects must be initiated by the buyer within two years from the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year following the date on which the seller can be released from obvious defects or non-conformities.
Article 1649
This does not apply in sales made by judicial authority.
The preamble reminds the objective of the general terms of sale. It also notes that certain products sold on the site are subject to special sales conditions. The preamble provides information on the professional and commercial rules that the seller may adhere to.
These terms indicate the following information:
Means of reproduction and archiving of these terms
Legal notices of the LUNAXIR site
General conditions of use of the LUNAXIR site
Essential characteristics of the goods offered
Different steps to follow for concluding the online contract
Technical means of identifying and correcting errors made during data entry
Proposed languages
Archiving and access conditions for the contract
Means to consult the professional and commercial rules the seller intends to adhere to
Legal and contractual guarantees
Delivery times, costs, and modalities
Delivery tracking and costs of remote communication techniques
Price
Payment methods and security measures
Details on exercising the right of withdrawal
Duration of the contract and validity of the price.
Last updated on 11/23/2024
is a service provided by LUNAXIR
Email:
It is specified that these conditions exclusively govern sales through the LUNAXIR site. These terms apply to all orders you place on this site. LUNAXIR is not the manufacturer of the goods sold. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. However, LUNAXIR is committed to quality and current manufacturing standards. If the product and/or characteristics do not match what the customer received, we invite you to visit our refund policy on the LUNAXIR site. The general terms are presented in English.
Section 1 - Steps to Follow for Concluding the Online Contract
Order
On the Internet LUNAXIR, you make your selection by browsing the pages of our site. Your selections are added to your cart when you click "Add to Cart." At any time during your navigation on our site, you can validate your order by clicking "Payment."
Contract Validation
When you click "Payment," a confirmation message appears. It summarizes all the products and options selected. On this page, you can either update your cart by modifying quantities and/or removing items or proceed by checking the boxes: "I accept the GTC" and "Secure Payment."
You must verify in this order form all the information provided, especially all elements necessary for delivery (delivery address, access code, phone numbers...). The prior collection of the user's identification elements (first name, last name, email address, banking details...) facilitates the contract conclusion steps. The customer can save their details by checking the box "Save my details for next time."
If you do not need to modify the form and want to proceed with your order, you must click "Continue to Shipping Method."
To proceed with your order, you must finally click "Continue to Payment Method" and then "Place my Order."
After payment on our secure server (see "payment"), a receipt appears. It confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.
In case of risk related to product availability, we reserve the right to refuse an order of the same product above a certain quantity (greater than 100).
Technical Means of Identifying and Correcting Errors
You can identify and correct errors made during data entry at any time. If you notice an error after concluding the contract, you must contact us.
Section 2 - Archiving and Access Conditions for the Contract
We will archive contracts, order confirmations, and invoices on a reliable and durable medium. You have the right to access these documents for orders of an amount equal to or greater than €120.
Section 3 - Legal and Contractual Guarantees
Legal Guarantees
In accordance with current legal provisions regarding compliance of goods with the contract, concerning hidden defects (available in Appendix 1 of these conditions), we will refund, repair, or exchange any product that appears defective, damaged, or not corresponding to your order.
We will also refund the full return costs upon simple presentation of supporting documents (photo, video, etc.). If applicable, we invite you to read our Refund Policy.
Liability
We do everything possible to satisfy you. We are responsible for the proper execution of these general conditions. However, our liability cannot be engaged due to fortuitous events, acts of God, unforeseeable and insurmountable acts of a third party in the contract, or non-compliance of the product with foreign legislation in case of delivery to a country other than France.
Section 4 - Delivery Times, Costs, and Modalities
Delivery Methods
We will deliver products to the address indicated in the order form.
Delivery Times
We will deliver no later than the date indicated in the confirmation message of your order (17 to 21 business days).
In case of delivery delay, we will inform you by email as soon as possible and propose a new date.
In case of unavailability of the ordered product, we will inform you as soon as possible and propose a product of equivalent quality or price.
Delivery Costs
Delivery costs vary depending on the products.
Delivery Tracking
You can contact us by email for any questions regarding your delivery.
However, we remind you that we offer the "Order Notification" service, which provides real-time notifications regarding the status and progress of your order (on average, 1 notification every 2 days).
Section 5 - Price
The prices of our products are indicated in dollars including VAT.
You should also check the possibilities of importing or using the products you order in the destination country.
Section 6 - Payment Methods and Security Measures
We only charge your payment at the time of shipment. Therefore, you can freely cancel your order as long as it has not been handed over to our carrier for shipment. Once your order is handed over for shipment, an email will inform you that we will charge you.
However, it may sometimes happen that payment is charged at the conclusion of the contract.
Payment Methods
You have several payment methods available for purchasing on www.lunaxir.myshopify.com:
By credit cards: Visa, MasterCard, American Express, other blue cards:
Payment is made via the secure banking servers of our partners STRIPE. This means that no banking information regarding you passes through our site.
Payment by credit card is therefore perfectly secure; your order will be registered and validated as soon as payment is accepted by the bank you have chosen.
Security
Payments via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers.
Section 7 - Satisfaction Guaranteed or Money Back: Terms for Exercising the Right of Withdrawal
In accordance with legal provisions, within 14 days of receiving your product, you can exercise your right of withdrawal. You do not need to provide a reason or pay a penalty. Except for return shipping costs, which remain your responsibility, we will refund you the total amount paid within 30 days following your withdrawal. Upon our proposal, you may also choose another refund method.
According to legal provisions, the right of withdrawal cannot be exercised for custom-made products, according to the consumer's specific specifications, or for unsealed audio, video, or software recordings.
Section 8 - Contract Duration and Price Validity
Products remain the property of www.lunaxir.myshopify.com until full payment is received by PayPal or Stripe.
Our price offers are only valid within the double limit of the duration of the offer concerned and the available stocks.
Our offers for goods and prices are valid if they appear online on the site on the day of the order.
Section 9 - Applicable Law / Competent Jurisdiction
These terms are subject to French law.
In case of dispute regarding the substance or form, French courts will be the only competent authorities.
Section 10 - Contact Us / After-Sales Service
If you wish to contact us, our customer service is available at the following address: www.lunaxir.myshopify.com.
Section 11 - Personal Information
We collect your personal information for managing your orders and tracking our business relationships.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify, and oppose your personal data. You just need to write to us online at Customer Service, providing your first name, last name, email address, address, and if possible your customer reference. (See "Privacy Policy").
Section 12 - Supplier & Owner Agreement
a. The supplier and the owner of the online store are each referred to as a "party" or both as "parties."
b. The supplier manufactures and provides various products.
c. The owner of the online store operates one or more websites that facilitate the search, purchase, and payment of various products from different suppliers.
d. The parties wish to establish a direct delivery cooperation, which is a retail delivery method in which the owner of the online store does not keep goods in stock but directly transfers customer orders and shipping details to the supplier, who then ships the goods directly to the end customer.
The owner of the online store will act as an intermediary in this activity, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. The owner of the online store will not receive the products or import them, merely informing the supplier of the purchase orders that have been made.
f. Additionally, the owner of the online store acts as a representative of the end customers and will therefore be the main point of contact for them: The owner of the online store will make the payment on behalf of the end customer and handle the returns of products purchased on behalf of the end customers.
Appendix 1: Provisions of the Consumer Code Regarding the Legal Guarantee of Conformity
Article L211-4
The seller is obliged to deliver goods that conform to the contract and is responsible for the defects of conformity existing at the time of delivery.
They are also responsible for defects of conformity resulting from packaging, assembly instructions, or installation when these were the seller's responsibility.
Article L211-5
To be compliant with the contract, the goods must:
1° Be suitable for the usual expected use of similar goods and, where applicable:
Correspond to the description given by the seller and possess the qualities presented to the buyer in the form of a sample or model;
Present the qualities that a buyer can legitimately expect in light of public declarations made by the seller, the producer, or their representative, particularly in advertising or labeling;
2° Or present the characteristics defined by mutual agreement of the parties or be suitable for any special use sought by the buyer, communicated to the seller and accepted by them.
Article L211-6
The seller is not bound by public declarations of the producer or their representative if it is established that they were not aware of them and could not reasonably have known them.
Article L211-7
Defects of conformity that appear within six months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
The seller can contest this presumption if it is not compatible with the nature of the goods or the alleged defect of conformity.
Article L211-8
The buyer has the right to demand conformity of the goods to the contract. However, they cannot contest conformity by invoking a defect that they were aware of or could not ignore when they contracted. The same applies when the defect originates from materials they supplied themselves.
Article L211-9
In the case of a defect of conformity, the buyer may choose between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice results in a manifestly disproportionate cost compared to the other option, considering the value of the goods or the importance of the defect. They are then obliged to proceed, unless impossible, according to the option not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and be refunded the price or keep the goods and receive a portion of the price back.
The same option is available to them:
1° If the solution requested, proposed, or agreed upon according to Article L. 211-9 cannot be implemented within one month following the buyer's claim;
2° Or if this solution cannot be implemented without significant inconvenience to them considering the nature of the goods and the use they seek.
The sale cannot be resolved if the defect of conformity is minor.
Article L211-11
The application of the provisions of Articles L. 211-9 and L. 211-10 occurs at no cost to the buyer.
These same provisions do not prevent the allocation of damages.
Article L211-12
The action resulting from a defect of conformity is prescribed by two years from the delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from hidden defects as provided in Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extracontractual nature recognized by law.
Article L211-14
The recourse action can be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code Regarding the Guarantee Against Hidden Defects
Article 1641
The seller is liable for hidden defects in the sold item that render it unsuitable for the intended use or that diminish its use to such an extent that the buyer would not have purchased it, or would only have paid a lower price, had they known.
Article 1642
The seller is not liable for obvious defects that the buyer could have discovered themselves.
Article 1642-1
The seller of a building to be constructed cannot be released from liability, either before acceptance of the works or before the expiration of a month after the buyer takes possession, for construction defects or obvious non-conformities.
There will be no resolution of the contract or price reduction if the seller agrees to repair.
Article 1643
The seller is liable for hidden defects, even if they were unaware of them, unless they stipulated that they would not be obligated to provide any guarantee.
Article 1644
In the cases of Articles 1641 and 1643, the buyer has the choice to return the item and be refunded the price, or to keep the item and receive a portion of the price, as determined by experts.
Article 1645
If the seller knew of the defects of the item, they are liable, in addition to refunding the price received, for all damages to the buyer.
Article 1646
If the seller was unaware of the defects of the item, they will only be obliged to refund the price and reimburse the buyer for costs incurred by the sale.
Article 1646-1
The seller of a building to be constructed is liable, from the acceptance of the works, for obligations that architects, contractors, and other persons bound to the project owner by a works contract are themselves bound by under Articles 1792, 1792-1, 1792-2, and 1792-3 of this code.
These guarantees benefit the successive owners of the building.
There will be no resolution of the sale or reduction of the price if the seller undertakes to repair damages defined in Articles 1792, 1792-1, and 1792-2 of this code and to assume the guarantee provided for in Article 1792-3.
Article 1647
If the item with defects perishes due to its poor quality, the loss is on the seller, who will be liable to refund the price and any other compensation explained in the previous two articles.
However, loss due to a fortuitous event will be for the account of the buyer.
Article 1648
The action resulting from hidden defects must be initiated by the buyer within two years from the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year following the date on which the seller can be released from obvious defects or non-conformities.
Article 1649
This does not apply in sales made by judicial authority.